Central de Ajuda

Refunds and the right of withdrawal

Payments are non-refundable, but there is a 7-calendar-day withdrawal period after purchase.

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Under the Terms of Use, payments are non-refundable and there is no credit for partial periods: access is kept until the end of the paid cycle.

The right of withdrawal applies for 7 calendar days from the transaction, by notifying customer service. The reversal is processed by the card issuer within 2 business days and may appear on up to 2 statements.

To request a withdrawal, contact us through the channels on this page within the deadline.

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