Central de Ajuda

Privacy Policy

Reference translation. In case of any discrepancy, the Portuguese version prevails. View in Portuguese

Controller: UNIPRO EDITORA LTDA , headquartered in the city of São Paulo, State of São Paulo, at Rua João Boemer 296 , Brás, CEP 03018-000, registered with the CNPJ under No. 30.521.728/0001-20 (“UNIPRO”).

This Privacy Policy (“Privacy Policy”) contains information about the collection, use, processing and sharing of Personal Data carried out by UNIPRO during the access to and use of the UNIPRO Websites and/or Applications, through which the User may access content made available by UNIPRO, such as articles, news, images, videos, podcasts, surveys, initiatives, and acquire, and use UNIPRO products.

This Privacy Policy applies to all applications operated by UNIPRO, including those that may have children or adolescents as their target audience, ensuring compliance with the Child Safety Standards established by Apple, and by Google.

This Privacy Policy was implemented in accordance with the obligations set forth by Law No. 12.965, of April 23, 2014 (“MCI”), and by Law No. 13.709, of August 14, 2019 (“LGPD”), as well as by the other laws and regulations applicable to the Processing of Users’ Personal Data (“Applicable Data Protection Legislation”).

This Privacy Policy is divided as follows:

  1. Purpose of the Privacy Policy
  2. Relevant Definitions
  3. Scope
  4. How we use your personal data
  5. Responsibilities of Users
  6. Information about devices and Cookies
  7. Legal Bases used by UNIPRO
  8. Sharing of Personal Data with Third Parties
  9. Storage and Termination of the Processing of your Personal Data
  10. Security Measures
  11. CCTV Monitoring
  12. International Transfer of Personal Data
  13. Rights of Personal Data Subjects
  14. Validity of this Policy and version history
  15. Support for the system and APPS
  16. Contact regarding the LGPD and Data Protection Officer

1Purpose of the Privacy Policy

1.1. UNIPRO values the security and confidentiality of the information provided by Users. For this reason, UNIPRO adopts the measures necessary to safeguard the rights of Users, which can be found in this Privacy Policy.

1.2. This Privacy Policy details how we process Personal Data and other information, and explains how your Personal Data are collected, accessed, stored, used, processed, transferred and disclosed, and also how we allow the User to access, rectify, delete or restrict the Processing of their Personal Data.

1.3. Accordingly, the purpose of this Policy is to present the most important information about the personal data processing operations carried out by UNIPRO, so that we fulfill our duty of transparency toward you, the data subject, and to resolve any questions that may exist regarding this subject.

1.4. However, it should be noted that this Policy is only one of the means by which UNIPRO seeks to be in compliance with privacy and personal data protection rules, but it is not the only one. Accordingly, if you, the data subject, have any question not resolved by this document, the contact channel of our Data Protection Officer for the Processing of Personal Data (Data Protection Officer – DPO) is indicated at the end.

2Relevant definitions

2.1. For the purposes of this Privacy Policy, capitalized terms, unless otherwise defined in this Privacy Policy or in the Applicable Data Protection Legislation, shall have the meanings set forth below:

Controller
a natural or legal person, governed by public or private law, who is responsible for the decisions regarding the processing of personal data. It is the controller that holds the decision-making power over the data processed, including the indication of its necessity, purposes, assigned legal bases, retention period and form of disposal. In some situations, UNIPRO EDITORA LTDA will be the controller of the personal data processed by it.
Cookies
files stored on the user’s computer whose purpose is to help the website provider identify visits and activities previously carried out on its website, in order to personalize browsing according to the user.
Personal data
any information related to an identified or identifiable natural person. In other words, any information, regardless of format (physical or electronic), that may allow the identification of a natural person or that, once the person is identified, may be associated with them, revealing a characteristic about them.
Sensitive personal data
any personal data concerning racial or ethnic origin, religious belief, political opinion, membership in a trade union or in an organization of a religious, philosophical or political nature, data concerning health or sex life, genetic or biometric data, when linked to a natural person.
Data Protection Officer
also called DPO (Data Protection Officer) due to the European nomenclature, it is the person (natural or legal) appointed by the processing agent (controller or processor) to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD). It is to the Data Protection Officer that you should direct any and all questions or requests you may have regarding the processing of your personal data.
IP Address
Internet Protocol address, the code assigned to a terminal of a network to allow its identification, defined according to international parameters.
Internet
the system consisting of the set of logical protocols, structured on a worldwide scale for public and unrestricted use, for the purpose of enabling data communication between terminals through different networks.
Processor
a natural or legal person, governed by public or private law, who carries out the processing of personal data on behalf of the controller. The processor only processes the data in accordance with the controller’s instructions, provided that it does not violate provisions of the LGPD or of other legislation, so that it is incumbent upon it to strictly follow the processing scopes defined by the controller and to provide security to the data processed. In some situations, UNIPRO EDITORA LTDA will be the processor of the personal data processed by it.
Websites and/or Applications
the website and the application made available at the addresses www.unipro.com.br, www.arcacenter.com.br, www.univervideo.com, www.bibliafielcomentada.com, www.univerensino.com and UNIPRO applications, made available in the application stores for Android, and IOS, through which the User accesses the content made available there.
Data subject
a natural person to whom the personal data that are the object of processing refer. That is, you who read this Policy and have data processed by UNIPRO EDITORA LTDA are a personal data subject.
Processing
basically every operation carried out with personal data is a case of processing. The LGPD specifies some (although it is not an exhaustive list), such as those referring to the collection, production, receipt, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
Users (or “User”, when individually considered)
all natural persons who access and use the Website and/or Application.

3Scope

The Privacy Policy of UNIPRO EDITORA LTDA applies to all activities that use personal data of data subjects.

4How we use your personal data

4.1. When you use our applications, we may collect the following personal data:

Collection ChannelPersonal dataPurpose
Univer vídeoName, surname, email, credit card and address.We collect your data so that you can register for our streaming service, and on-demand videos. This service is paid, and in addition to registration, we collect and use this data so that you can make the payment. If you wish, you can add a photo to your profile and add your telephone number.
Bíblia Fiel ComentadaFull name, CPF, email, telephone, photo, credit card data and address.We collect your data so that you can register in our app. If you wish, you can add a photo to your profile and add your telephone number. If you wish to subscribe to one of our plans, we collect your personal data to make the payment.
Quero te ConhecerFull name, CPF, telephone, email, photo, relationship with the Universal, city/state of residence, sex, date of birth, education level, personal interests.We collect your data so that you can register in our app, and thus create a profile with photos, interests, and information about you so that other people also registered in the app can view your profile and, if they wish, can make contact.

4.2. When you use our applications and website, we may collect the following personal data:

UNIPRO may collect information about your device, hardware and software information, identifiers of your mobile device or IP address, Location information, among other geolocation information, collecting this information through your IP address, Wi-Fi. Certain data we collect may be considered confidential under the LGPD (General Data Protection Law). To the extent that we collect confidential personal information, it will be processed as already authorized by the data subject and in accordance with applicable law.

4.3. When you are part of our staff, and/or service providers, in any of our branches, including SERIELLA PRODUCTIONS, UNIVER VIDEO, UNIVER ENSINO, and ARCA CENTER, we collect and process your personal data as described below:

Collection Channel / processing operationPersonal dataPurpose
Collection of personal data of the professional and family members (spouse and children)RG, CPF, PIS, Bank details, CTPS, Voter registration card, proof of residence and of education, certificates (birth, marriage, military reservist), FGTS statement, email, telephone.Hiring process and internal and external registrations, such as with public agencies and social security.
Collection of data of signatories and members of the corporate structure/representativesRG, CPF, email.Drafting of commercial contracts.
Collection of personal data of service providersRG, CPF, PIS, Bank details, proof of residence.Registration and issuance of Self-Employed Payment Receipt (RPA).
Collection of candidate dataRésumé containing professional history, contact details, academic/technical history, education.Selection and recruitment (interviews, tests).
Bank file processingBank details, address, CPF.Transfer of credits to employees.

4.4. When you access the Arca Center website https://arcacenter.com.br/, we may collect your personal data below, for the purposes described alongside. See the details:

Collection Channel / processing operationPersonal dataPurpose
Customer registration on the websiteName, surname, email, telephone, address, date of birth, CPF.Make purchases on the website.
Newsletter subscriptionEmail.Send promotional communications and news.
Registration in sweepstakes or promotional actionsName, email, telephone, location (when applicable).Contact winning customers or capture leads for email marketing.
Exchange of products at the physical storeFull name, date of birth, CPF, RG, telephone, address, tax coupon or tax invoice number.Record the exchange of purchased products.
Request for passwords to purchase uniformsName, telephone, email, group to which they belong, location.Send passwords to group leaders for distribution.
ArcaBooksName, email, date of birth, CPF, address and telephone.We collect your data so that you can have access to the application and to your library of digital books. This access is free; however, to acquire an ebook, you will be redirected to the arcacenter.com.br website to make your purchase. If you wish, you can add a photo to your profile.

4.5. When you wish to become an author, and publish with us, we may collect your personal data below, for the purposes described alongside. See the details:

Collection Channel / processing operationPersonal dataPurpose
Registration of New AuthorsRG, Photo, proof of residence and bank detailsWhen there is an interest in publishing with Unipro, and the content is approved, we use the data collected to enter into a contract with the new author, directly with our legal department.

4.6. When you carry out any financial transaction with UNIPRO, or one of its branches, whether as a supplier, and/or consumer, we may collect and process your personal data, as described below:

Collection Channel / processing operationPersonal dataPurpose
Registration of suppliersThe company’s articles of association, which contain data of the owner(s).Include in the system to generate payment.
Registration of customersCPF, address.Include in the system for settlement.
Issuance of tax invoiceFull name, CPF, full address, telephone.Issue tax invoice.
Credit write-offFull name, CPF, full address, telephone. Data related to the tax invoice/bill/invoice.Record credit received.
Payments to suppliers (individuals)Full name, CPF, full address, telephone, bank detailsComply with the payment schedule.

5Responsibilities of Users

5.1. The User is responsible for the accuracy and truthfulness of the Personal Data provided in their registration and acknowledges that any inconsistency or irregularity of such Personal Data may result in the User being unable to access and use the Website and/or the Application, as well as to enjoy any benefits that may exist in the User’s name.

5.2. The User assumes full responsibility for the safekeeping, confidentiality and proper use of their registered login, releasing UNIPRO from any liability in the event of unauthorized use of these credentials.

5.3. The login may only be used by the registered User, and sharing the login with any third parties is expressly prohibited.

6Information about devices and Cookies

6.1. UNIPRO may collect information about your device, hardware and software information, identifiers of your mobile device or IP address, Location information, among other geolocation information, collecting this information through your IP address, Wi-Fi and GPS coordinates (for example, latitude/longitude), which become available through your mobile device, including gyroscope and compass. The information will be collected in the background, to power features of the applications.

6.2. UNIPRO may also collect browsing information or Personal Data in an automated manner, through cookies. Cookies are small files that may or may not be added to your terminal and that allow your browsing data to be stored and recognized.

6.3. During your browsing on the Website and/or Application, Authentication Cookies may be used, which serve to recognize a particular User, enabling access to and use of the Website and/or Application with restricted content and providing more personalized browsing experiences. Authentication Cookies cannot be disabled or rejected, in order to ensure the proper functioning of the Website and/or Application, and they do not collect Personal Data for marketing purposes.

Authentication Cookies may collect the following Personal Data:

  1. Name;
  2. Email;
  3. ID code (IMEI) of the mobile device through which the User accessed the Website and/or Application; and
  4. Information regarding the date and time of use of the Website and/or Application by a particular User, from a particular IP Address.

6.4. The Website and/or Application may contain links to third-party websites, which are not subject to the provisions of this Privacy Policy. Users are advised to consult the Privacy Policies of third parties before interacting with their websites. The User is aware of and agrees that the existence of these links does not constitute endorsement or sponsorship of third-party website(s) by UNIPRO and acknowledges being subject to the terms of use and privacy policies of the respective website(s).

7Legal bases used by UNIPRO

UNIPRO does not have any personal data processing operation that is not supported by the legal bases listed in Articles 7 and/or 11 of the General Personal Data Protection Law (LGPD), reaffirming the lawfulness of all our mapped operations.

In this regard, when UNIPRO acts as controller of personal data, we may process your data in accordance with one of the cases listed below:

  • Upon collection of your express and unequivocal consent;
  • For compliance with a legal or regulatory obligation, including with respect to financial and regulatory reports, adverse event reports and tax obligations, among others, or for the purpose of the regular exercise of rights in judicial, administrative or arbitral proceedings.
  • When necessary for the performance of a contract or of preliminary procedures related to a contract to which you are a party, at your request;
  • For the regular exercise of rights in judicial, administrative or arbitral proceedings;
  • So that we may protect the life or physical safety of you, the data subject, or of third parties;
  • When we determine that it is necessary to meet our legitimate interests or those of third parties;
  • For the protection of credit;
  • To guarantee the prevention of fraud and the security of the data subject;

8Sharing of Personal Data with third parties

As already highlighted throughout this document, UNIPRO is very concerned with the privacy and protection of the data processed by us, and we only share this information with third parties if necessary and to fulfill predetermined purposes. For this reason, your data may be shared in the following cases:

  1. When necessary for compliance with a legal obligation or by virtue of an order of an administrative authority competent to do so;
  2. When necessary for us to provide a service or supply a product to you, the data subject, under an executed contract or upon your request;
  3. So that UNIPRO may regularly exercise its rights in judicial, administrative or arbitral proceedings;
  4. With internal departments of UNIPRO when necessary to resolve a question or provide a service.
  5. With companies that are part of the UNIPRO group.
  6. With partner companies when necessary to hold marriage courses.
  7. Third-party platforms that help us serve our users.
  8. Infrastructure companies to keep our websites and applications running properly.
  9. Payment gateways for the intermediation of purchases made through the UNIPRO Website and/or Application. Only the Personal Data strictly necessary will be collected and/or shared with third parties, for the purpose of processing the payment.

9Storage and termination of the processing of your Personal Data

9.1. The data processed are stored, as a rule, for the period necessary or permitted, depending on the processing, according to the legal basis that justifies it. Accordingly, it is correct to inform you that the termination of the processing of your data will occur:

  1. upon verification that the purpose has been achieved or that the data are no longer necessary or relevant to achieving the specific purpose sought;
  2. after the end of the processing period informed to you, the data subject;
  3. upon a request for deletion by the data subject, if the processing modality allows this type of request;
  4. by order of the National Data Protection Authority (ANPD), when there is a violation of the provisions of the LGPD.

However, in some cases, personal data may be retained to guarantee the legal certainty of all parties involved, for compliance with a legal or regulatory obligation by UNIPRO or for our exclusive use, in the latter case, with access by third parties prohibited, provided that such data have been previously anonymized.

We emphasize that, while your data are stored by UNIPRO, you may request confirmation of such storage and even access to the data or their correction, provided that they have not been anonymized prior to the request for our exclusive and internal use.

As explained in the topic above, the use of each legal basis will directly affect the life cycle of the storage of your personal data by UNIPRO. However, as permitted by Art. 16 of the LGPD, your personal data may be kept in our database even after the termination of processing for:

  1. compliance with a legal or regulatory obligation by UNIPRO;
  2. transfer to a third party, provided that the data processing requirements set forth in the LGPD are respected; or
  3. our exclusive use, after the complete anonymization of the data and with the guarantee that third parties will not access such information.

Finally, as mentioned in Art. 40 of the LGPD, the national authority and/or regulatory body may provide for standards of data portability and retention time, in view of the necessity and transparency that the law requires.

10Security measures

10.1. UNIPRO takes all technical and organizational measures to protect the Personal Data of Users of the Website and/or the Application against loss, unauthorized use or other abuses, ensuring a level of security compatible with the activities carried out by UNIPRO, namely:

  • Use of the TLS (Transport Layer Security) protocol on the Website;
  • Storage of Personal Data and information in a protected database;
  • Access control; and
  • Two-factor authentication of Users.

10.2. Personal Data will be stored in a secure operating environment that is not accessible to the public. We strive to protect the Personal Data we store through measures such as (i) adoption of a governance and privacy program; (ii) creation of a team responsible for Personal Data Protection and a Data Protection Officer; (iii) addition of the principles of “Privacy by Design” and “Privacy by Default” during the performance of activities; (iv) creation of confidentiality policies with employees; (v) restriction of access to Personal Data based on the “need-to-know” and “least privilege” principles, among others. Despite this, unfortunately we cannot guarantee total security. Unauthorized use of accounts, hardware or software failure and other factors may compromise the security of your Personal Data at any time; therefore, we need the help of Users to maintain a secure environment for everyone.

10.3. In addition to adopting good security practices regarding your Personal Data, we are available to help you if you identify or become aware of something that compromises the security of your Personal Data. In that case, please contact us through the email address indicated at the end of this Privacy Policy.

11CCTV monitoring

To maintain the safety of all of you, UNIPRO uses surveillance cameras at its units. The sole purpose of this processing is to provide your safety and ours, and the images collected will remain stored for approximately 6 (six) months, a procedure in compliance with the LGPD.

12International transfer of Personal Data

12.1. UNIPRO may transfer your Personal Data to other countries, including to service providers and servers located abroad, for the purposes of storage, processing or other activities necessary for the performance of our services.

12.2. The international transfer of Personal Data will be carried out in accordance with the standards established by the National Data Protection Authority (ANPD) and in accordance with Articles 33 to 36 of the General Data Protection Law (LGPD).

12.3. To ensure the adequate protection of your Personal Data in international transfers, UNIPRO will adopt one or more of the following measures:

  • Standard Contractual Clauses: Use of specific contractual clauses, approved by the ANPD, that guarantee the protection of the transferred data.
  • Global Corporate Rules (Binding Corporate Rules): Implementation of global corporate policies approved by the ANPD that ensure the protection of data at the international level.
  • Privacy Certifications and Seals: Adherence to regularly updated certification mechanisms that demonstrate our commitment to data protection.
  • Specific Consent of the Data Subject: Obtaining specific and prominent consent from the data subject for the international transfer, when applicable.
  • Specific Clauses in Contracts: Inclusion of specific clauses in contracts with third parties that ensure compliance with the LGPD and with the ANPD guidelines.

12.4. UNIPRO is committed to ensuring that all international transfers of Personal Data occur securely, transparently and in full compliance with applicable legislation, adopting best practices and information security measures.

13Right of Personal Data subjects

13.1. In accordance with Art. 18 of the LGPD, you, the data subject, have certain rights that may be requested. Your rights may be:

  1. Confirmation of the existence of processing;
  2. Access to data;
  3. Correction of data;
  4. Anonymization, blocking or elimination of unnecessary or excessive data;
  5. Portability;
  6. Revocation of consent and elimination of data;
  7. Information about sharing of your personal data;
  8. Possibility of not providing consent and consequences of not providing it;
  9. Review of automated decisions.

If for any reason UNIPRO is unable to take immediate action to fulfill the data subject’s requests regarding the rights listed in Art. 18 of the LGPD, we will send you a response as soon as possible informing the reason, which may be one of the following:

  • UNIPRO is not a processing agent of your data, in which case we will indicate, if within our power, the correct agent; or
  • There is some reason of fact or of law that prevents the immediate adoption of the requested action, which, if possible, will be informed in the response.

Finally, so that we can fulfill the requests made by you, the data subject, and to ensure the security of your data, we may request certain documents and/or information to be certain of your identity and confirm the authenticity of the request.

At the end of this Privacy Policy, we provide the contact for the exercise of the rights provided for in this Section.

14Validity of this Policy and version history

This policy is in its second version; however, it is subject to subsequent modifications for updating and, for this reason, we recommend that you review this Policy from time to time to check whether there has been any change in the way we are processing your personal data.

15Support for systems and apps

15.1. If you need help accessing any of our applications, such as Portal Universal, Quero te conhecer, Biblia Fiel Comentada, or any of our systems, contact us through the Fale Conosco channel, or send an email to faleconosco@unipro.com.br

16Compliance with Apple’s Child Safety Standards Policy

16.1. UNIPRO EDITORA LTDA adopts specific measures to ensure compliance with the Child Safety Standards established by Apple, notably in relation to the applications made available on the App Store.

16.2. When our applications are used by minors, we undertake to:

  1. Collect and process personal data of children only with verifiable parental consent, pursuant to Article 14 of the LGPD and Apple’s guidelines;
  2. Display policies and features in an accessible format and language appropriate for children, whenever the application’s target audience includes or potentially involves minors;
  3. Not use or allow the use of children’s personal data for behavioral advertising or cross-app tracking;
  4. Adopt parental control features and permissions to prevent purchases or access to inappropriate features without the authorization of parents or legal guardians;
  5. Implement blocks against the inadvertent collection of sensitive data of minors, limiting collection only to what is strictly necessary for the operation of the service, always supported by an appropriate legal basis.

16.3. We undertake to regularly review the applications, features and data flows to ensure compliance with Apple’s guidelines, as well as with the provisions of the General Personal Data Protection Law.

16.4. If the data subject or their legal representative identifies any behavior that contravenes child safety standards or compromises children’s privacy, we ask that they contact our Personal Data Protection Officer, as indicated in Section 18.

17Compliance with Google’s Child Safety Standards Policy

17.1. UNIPRO declares its commitment to the protection of children and adolescents in the digital environment, adopting measures to comply with the Child Safety Standards defined by Google, especially with regard to the distribution of its applications on the Play Store.

17.2. In the context of the applications made available on the Android/Google Play platform, we ensure compliance with the following guidelines:

  1. Appropriate age rating of the applications based on the IARC (International Age Rating Coalition) system;
  2. Processing of children’s personal data only with verifiable consent of parents or legal guardians, as required by the LGPD and by the Google Play policy for families;
  3. Absence of behavioral advertising targeted at minors;
  4. Blocking of purchases within the application (in-app purchases) without due parental authorization;
  5. Display of content appropriate for children, with accessible language, appropriate design and absence of sensitive or inappropriate content;
  6. Compliance with the Google Play Designed for Families Program Policies, where applicable.

17.3. Our applications undergo regular internal reviews to ensure continued adherence to Google Play rules, especially with regard to privacy, data collection and safe use by minors.

17.4. In case of questions, complaints or requests related to children’s privacy and safety, the data subject or their legal representative may contact the Personal Data Protection Officer, as indicated in Section 18.

18Contact regarding LGPD and Data Protection Officer

18.1. If you have any questions regarding our Privacy Policy or about how we process your personal data based on the LGPD (General Data Protection Law), please contact us by sending an email to privacidade@unipro.com.br

FERNANDO TELESData Protection Officer for the processing of personal data (LGPD)

NOTE: The form below is ONLY for requests to fulfill data subjects’ rights based on the LGPD. For other matters, see topic 15.