Central de Ajuda

Terms of Use

Reference translation. In case of any discrepancy, the Portuguese version prevails. View in Portuguese

1Overview

Welcome to UNIVER VIDEO! UNIVER VIDEO - CNPJ: 30.521.728/0001-20 - Address: Rua João Boemer 296 - CEP 03018-000 - Brás - SP is an online subscription service that offers our subscribers access to movies, and other audiovisual entertainment products (“movies and series”), transmitted over the Internet to computers and other devices connected to the Internet (“devices compatible with UNIVER VIDEO”).

These Terms of Use govern your use of the UNIVER VIDEO service. As used in these Terms of Use, the terms “UNIVER VIDEO service”, “our service” or “the service” mean the service provided by UNIVER VIDEO that allows you to discover and watch movies and TV shows, including all features and functionality, the website and user interface, as well as all content and software associated with the service.

If you are a resident of the United States (including U.S. possessions and territories), you agree to the Arbitration Agreement and to waive class actions as described in Section 15 to resolve any disputes with UNIVER VIDEO (except for matters that may be taken to small claims court).

Please note that these Terms of Use contain hyperlinks that can only be accessed via our website. Therefore, if you are reading these Terms of Use on a UNIVER VIDEO-compatible device, you may need to visit www.univervideo.com to view these additional terms.

2Acceptance of Terms of Use

These UNIVER VIDEO Terms of Use, which include the Privacy Policy and End User License Agreement, govern your use of the UNIVER VIDEO service. By accessing, using or browsing the UNIVER VIDEO service, you accept and agree to these Terms of Use. If you do not agree to the Terms of Use, do not use the UNIVER VIDEO service.

The UNIVER VIDEO service is provided by UNIPRO EDITORA LTDA. or one of its affiliated companies. The UNIPRO EDITORA LTDA company that is providing services to you (referred to as “UNIVER VIDEO” in these Terms of Use) and with whom you are entering into this agreement depends on the country where you initiate the subscription to the UNIVER VIDEO service.

Changes to the Terms of Use. UNIVER VIDEO may change these Terms of Use from time to time, including the Privacy Policy, End User License Agreement and Social Network Terms. Such changes will be effective immediately, but for current subscribers, the changes will be effective 30 days after they are posted, unless otherwise specified. UNIVER VIDEO will endeavor to post previous versions of the Terms of Use, if any, posted within the last 12 months. Such previous versions may be found on the UNIVER VIDEO website (www.univervideo.com).

Privacy. Personally identifiable information is subject to our Privacy Policy, the terms of which are incorporated herein. Please review the Privacy Policy to understand our practices.

Communication preferences. By using the UNIVER VIDEO service, you consent to receive communications by electronic means from UNIVER VIDEO related to your account. Communications will include sending emails to the email address provided during registration, posting communications on the UNIVER VIDEO service or on the “My Account” page, and may include notices related to your account (payment authorizations, changes to your password or payment method, confirmations and other information related to transactions). Such communications will constitute part of your relationship with UNIVER VIDEO. You agree that any notices, agreements, disclosures or other communications that UNIVER VIDEO sends to you electronically satisfy any legal communication requirement, including the requirement that such communications be in writing. Please keep copies of electronic communications by printing a paper copy or saving an electronic copy. You also consent to receive other communications from UNIVER VIDEO, such as newsletters about new UNIVER VIDEO features and content, special offers, promotions and market research, either by email or other means. If you no longer wish to receive certain non-transactional communications from UNIVER VIDEO, you can simply access the “Email Preferences” link on the “Your Account” page of the UNIVER VIDEO website to manage your communication choices. Please see our Privacy Policy for more details about our marketing communications.

3Billing and Subscription Cancellation

Recurring billing. By initiating your UNIVER VIDEO subscription and providing or designating a payment method, you authorize UNIVER VIDEO to charge your payment method for one month's subscription at the then-current price, as well as any other amounts charged in connection with your use of the UNIVER VIDEO service. You agree that the amount charged each month may vary for reasons such as promotional offers, the redemption of prepaid Cards and promotional codes, and/or the change or addition of plans. You agree that the amount charged each month may vary for reasons such as promotional offers, the redemption of prepaid Cards and promotional codes, and/or the change or addition of plans. You agree to authorize UNIVER VIDEO to charge your payment method for such varying amounts, which may be charged in one or more installments.

Price changes. UNIVER VIDEO reserves the right to adjust the prices of the UNIVER VIDEO service, or parts of the service, in any way, at any time and according to its own and exclusive criteria. Except as expressly provided in these Terms of Use, any changes to the prices of the service will become effective upon sending an email notice to you. For subscribers in Brazil, subscription prices may be adjusted automatically each year or more frequently, as permitted by applicable law and according to the General Market Price Index (IGP-M) published by the Getúlio Vargas Foundation or another equivalent index applicable to the UNIVER VIDEO service.

Billing cycle. The subscription fee for the Service will be charged at the beginning of your paid subscription period and each month thereafter unless and until you cancel your subscription. UNIVER VIDEO will automatically charge the payment method you provided on each day of the month corresponding to the day your paid subscription began. The subscription fee will be fully acquired upon your payment. UNIVER VIDEO reserves the right to change the billing cycle, especially if we have been unable to charge the subscription amount to your payment method. If your paid subscription began on a day that does not repeat in a given month, UNIVER VIDEO will charge your payment method on a day in the applicable month or such other day as it deems appropriate. For example, if you began your UNIVER VIDEO subscription or became a paying subscriber on January 31, your next payment date will likely be February 28, and your payment method will be charged on that date. Your subscription renewal date may change due to changes to your subscription. Please visit the UNIVER VIDEO website and click on “Subscription History” on the “My Account” page to find out the start date of your next subscription period. UNIVER VIDEO may request authorization of your payment method in order to prepare for the collection of the subscription fee or other charges related to the service. In the context of these Terms of Use, “billing” means to charge, debit or offset the amount due, as applicable, from your payment method. Unless otherwise described, month or monthly refers to your billing cycle.

There will be no refunds. PAYMENTS ARE NON-REFUNDABLE AND THERE WILL BE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS. However, after cancellation, you will continue to have access to the service until the end of the current billing period. At any time and for any reason, UNIVER VIDEO may provide discounts to any or all of its subscribers. The amount and form of such credits, as well as the decision to issue them, are at UNIVER VIDEO's sole and absolute discretion. The issuance of credits once will not entitle you to future credits for similar situations nor will it obligate UNIVER VIDEO to issue credits in the future under any circumstances.

Payment methods. You may edit your payment method information by visiting the UNIVER VIDEO website and clicking on “My Account,” the link that appears at the top of every page on the UNIVER VIDEO website. If we are unable to clear an amount due from your payment method, whether due to expiration, insufficient funds, or otherwise, and you do not change your payment method information or cancel your account (see the “Cancel” section below), you will remain responsible for all uncollected amounts due and you authorize UNIVER VIDEO to continue billing your payment method, which may be updated. This may change the dates of your billing cycle. For certain payment methods, your payment method’s financial institution may charge international financial transaction fees or other fees. Please check with your payment method’s financial institution for details.

Cancellation. You may cancel your subscription at any time, and you will continue to have access to the UNIVER VIDEO service until the end of the current billing cycle. UNIVER VIDEO DOES NOT GIVE REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS OR FOR UNWATCHED MOVIES OR SERIES. To cancel, visit the “My Account” page of the website and follow the cancellation instructions. If you cancel your subscription, your account will be automatically closed at the end of the current billing period. To see when your account will be closed, click on “Subscription History” in the “My Account” section. If you signed up for UNIVER VIDEO and provided a third-party account as your payment method, and you wish to cancel your subscription, you may need to cancel the subscription with the third-party account holder and access your account, turn off automatic renewal, or cancel your subscription to the UNIVER VIDEO service with that third party. You may also check the billing information for your UNIVER VIDEO subscription with the relevant third parties.

4Payment for the product

To use UNIVER VIDEO products, the user will pay Univer the amounts in effect at the time of purchase and/or rental of any content, according to the prices and payment methods in effect and published on the website www.univervideo.com, as well as through the Applications made available for Android, IOS, Windows 10 and Smartv's.

5Purchase Remorse Policy (Return), Rental and Refund

If the Customer regrets making a rental, purchase or subscription at Univer, they may exercise their right by expressing their interest to Customer Service within 7 (seven) calendar days from the date of the transaction.

If it is found that the content cannot be accessed, the subscription can be cancelled and UNIVER VIDEO will take steps to refund the Customer according to the payment method used to make the purchase: (i) contacting the credit card administrator, within 2 (two) business days, so that it can notify the financial institution responsible for the credit (refund), which may occur in up to two subsequent invoices, depending on the closing date of the credit card invoice.

6UNIVER VIDEO Service

You must be 18 years of age or the age of majority in your state, territory or country to subscribe to the UNIVER VIDEO service. Minors under 18 years of age or the applicable age of majority may use the service only with involvement of a parent or guardian, using the parent or guardian's account and in accordance with these Terms of Use.

The UNIVER VIDEO service and all content viewed through the UNIVER VIDEO service are intended solely for your personal, non-commercial use. During your UNIVER VIDEO subscription, UNIVER VIDEO grants you a limited, non-exclusive, non-transferable license to access the UNIVER VIDEO service to watch movies and series through the online streaming service and for this purpose only. Except for the limited license described above, no other rights, title or interest are granted to you. You agree not to use the service for public viewing.

You can watch a film or series through the UNIVER VIDEO service in the country in which you have subscribed, as well as in countries where the UNIVER VIDEO service is offered and where UNIVER VIDEO holds licenses for said films, documentaries, children's cartoons, music videos or series. The content available varies by country. UNIVER VIDEO holds distribution rights for its content throughout Brazil. There may be limitations on the availability of content, especially in third-party productions, when trying to access your account from another country. The same applies to subscriptions made outside Brazil. UNIVER VIDEO uses technologies to verify your geographic location and limit the content according to the viewing licenses. THE NUMBER OF DEVICES ON WHICH YOU CAN WATCH UNIVER VIDEO CONTENT AT THE SAME TIME IS LIMITED. Access the information about plan changes on the “My Account” page to see the number of devices on which you can watch UNIVER VIDEO simultaneously. The number of devices available for use and online broadcasts may be changed periodically at the discretion of UNIVER VIDEO.

UNIVER VIDEO continually updates the service, including the content catalog. In addition, different aspects of the service are continually tested, including the website, user interfaces, service levels, plans, promotional features, availability of films and series, broadcasting and prices. UNIVER VIDEO reserves the right to conduct tests, and by using the service you agree that UNIVER VIDEO may include or exclude you from these tests without prior notice. UNIVER VIDEO reserves the right, exercised entirely at its own discretion, to change periodically and without prior notice the way in which the service is offered and operated.

You agree to use the UNIVER VIDEO service, including all features and functionality thereof, in accordance with all applicable laws, regulations and codes, as well as any other restrictions on use of the service or content set forth therein. You agree not to archive, download (except for caching necessary for personal use), reproduce, distribute, modify, display, publish, license or create derivative works from, offer for sale or use (except as expressly authorized by these Terms of Use) the content and information contained in or obtained from or through the UNIVER VIDEO service without the express written permission of UNIVER VIDEO and its licensors. You also agree not to: circumvent, remove, alter, deactivate, degrade or tamper with any of the content protections of the UNIVER VIDEO service, use any robot, spider, scraper or other automated means to access the UNIVER VIDEO service, decompile, reverse engineer or disassemble any software or other products or processes accessible through the UNIVER VIDEO service, insert any code or product, manipulate the content of the UNIVER VIDEO service in any way or use any data mining, data gathering or data extraction methods. Additionally, you agree not to upload, post, email, communicate or transmit in any way any material designed to interrupt, destroy or limit the functionality of any software, hardware or telecommunications equipment associated with the UNIVER VIDEO service, including any software viruses, code, files or programs.

The availability of movies and series in the catalog will change periodically and from one country to another. The image quality of movies and series may vary from computer to computer and from device to device, and may be affected by several factors, including your location, available bandwidth and the speed of your Internet connection. The availability of high definition (HD) and ultra high definition (Ultra HD) is subject to your Internet service and the functionality of the device used. Not all content is available in HD or Ultra HD and not all plans allow the reception of content in HD or Ultra HD. A minimum download speed of 5.0 Mbps is recommended to receive content in HD, defined as 720p resolution or higher. A minimum download speed of 25.0 Mbps is recommended to receive content in Ultra HD, defined as resolution higher than 1080p. You are responsible for all Internet access charges. Consult your Internet service provider for information on data usage costs. UNIVER VIDEO makes no representations or warranties regarding the quality of the image on your screen. The time it takes to start a movie or series may vary depending on a number of factors, including your location, the bandwidth available, the movie or series selected and the settings of the UNIVER VIDEO-compatible device used.

UNIVER VIDEO's streaming software has been developed by or for UNIVER VIDEO and is designed to enable online streaming of UNIVER VIDEO content to UNIVER VIDEO-compatible devices. This software may vary by device and media. Functionality may also vary by device. BY USING THE UNIVER VIDEO SERVICE, YOU ACKNOWLEDGE AND AGREE TO OUR TERMS AND CONDITIONS OF USE, OUR PRIVACY POLICY, AND TO RECEIVE UPDATED VERSIONS OF UNIVER VIDEO AND ASSOCIATED THIRD-PARTY SOFTWARE WITHOUT PRIOR NOTICE OR REQUEST. IF YOU DO NOT ACCEPT THE ABOVE TERMS, DO NOT USE THE UNIVER VIDEO SERVICE. UNIVER VIDEO DOES NOT WARRANT OR GUARANTEE THE PERFORMANCE OF SUCH DEVICES, INCLUDING THE CONTINUED COMPATIBILITY OF THE DEVICE WITH OUR SERVICE. By using the UNIVER VIDEO service, you agree to look exclusively to the entity that manufactured and/or sold you the device for any issues related to the device and its compatibility with the UNIVER VIDEO service. In the event that your UNIVER VIDEO-compatible device is sold, lost or stolen, please deactivate the UNIVER VIDEO-compatible device. If you do not log out or deactivate the device, other users may be able to access the UNIVER VIDEO service through your account and gain access to certain information in your account. To deactivate a device, follow the instructions on the “My Account” page of the UNIVER VIDEO website.

UNIVER VIDEO may terminate or restrict your use of the service without compensation or prior notice if it suspects (i) a violation of any of these Terms of Use or (ii) involvement in illegal or inappropriate use of the service. No work purchased through the Buy button will disappear from your account within a minimum period of 12 months if such content is not discontinued from the site. Films purchased through the Rent button expire after 48 hours from their first execution (first play).

7Disclaimer of Warranties and Limitations of Liability

THE UNIVER VIDEO SERVICE AND ALL ASSOCIATED CONTENT AND SOFTWARE, AS WELL AS ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE UNIVER VIDEO SERVICE, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. UNIVER VIDEO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND THAT YOUR USE OF THE UNIVER VIDEO SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. UNIVER VIDEO SPECIFICALLY DISCLAIMS ANY LIABILITY FOR YOUR USE OF UNIVER VIDEO APPLICATIONS, UNIVER VIDEO COMPATIBLE DEVICES, AND UNIVER VIDEO SOFTWARE (INCLUDING CONTINUED COMPATIBILITY WITH OUR SERVICE).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL UNIVER VIDEO, ITS SUBSIDIARIES OR THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (SOLIDARILY OR SEVERALLY) TO YOU FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR ANY DAMAGES WHATSOEVER.

CERTAIN JURIDITIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF CERTAIN TYPES OF DAMAGES, SO CERTAIN LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS YOU MAY HAVE. If any provision or provisions of these Terms of Use are held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

Gift Cards and Promotions In certain jurisdictions, Gift Cards for the UNIVER VIDEO service may be offered in select locations. Gift Cards may be redeemed on the UNIVER VIDEO website at univervideo.com. Redemption of Gift Cards is subject to the Prepaid Card Terms, which can be found on the back of the card and on the website (univervideo.com). Other types of promotional codes may be made available from time to time, including as part of third party promotions. Promotional codes may be redeemed as described in the specific promotion. Gift Cards and promotional codes may be used only once, are not redeemable for cash, and may not be combined with other offers, subject to certain restrictions as determined by UNIVER VIDEO in its sole discretion. If you receive a promotional code through an offer from a third party, additional restrictions may apply.

8Intellectual property

Copyright. The UNIVER VIDEO service, including all content provided through the UNIVER VIDEO service, is protected by copyright, trade secret and other intellectual property laws and treaties.

Trademarks. UNIVER VIDEO is a registered trademark of UNIPRO EDITORA LTDA Patents. UNIVER VIDEO has patents that apply to the UNIVER VIDEO service. To learn more about UNIVER VIDEO patents, visit univervideo.com. Copyright Infringement Claim. If you believe that your work has been reproduced or distributed in a way that constitutes copyright infringement, or if you have knowledge of material that infringes copyright law through the UNIVER VIDEO service, please notify us through our customer service center.

Current legislation. If you are a resident of Brazil, these Terms of Use shall be governed by and construed in accordance with the laws of Brazil. For all other UNIVER VIDEO subscribers, these Terms of Use shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions.
You may also be entitled to certain consumer protection rights under the laws of your local jurisdiction.

Use of information provided. UNIVER VIDEO shall be free to use any comments, information, ideas, concepts, opinions, techniques or any other materials contained in any communication you send to us, including responses to questionnaires through the UNIVER VIDEO service, including the UNIVER VIDEO website and its user interfaces, on a worldwide and perpetual basis, without compensation, acknowledgment or payment to you, for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and creating, modifying or improving the UNIVER VIDEO service. Furthermore, you agree not to assert any “moral rights”, to the extent permitted by applicable law. Please note that UNIVER VIDEO does not accept unsolicited materials or ideas for films and series and is not responsible for the similarity of your content or programming in any media to the materials or ideas transmitted to UNIVER VIDEO. If you submit any unsolicited materials or ideas, you do so with the understanding that no payment of any kind will be due to you and that you are agreeing to release UNIVER VIDEO and its affiliates from any claim or suit relating to the use of such materials and ideas, even if the material or idea used is substantially similar to the material or idea submitted by you.

Customer service. For more information about the UNIVER VIDEO service and its features, or if you need help with your account, please visit the UNIVER VIDEO Help Center (univervideo.com). In some cases, the best option for Customer Support is to use a remote access tool that gives full access to your computer. If you do not want us to have this access, please do not agree to use the remote access support tool. UNIVER VIDEO will assist you in other ways. In the event of any conflict between these Terms of Use and information provided by Customer Support, these Terms of Use shall govern.

Validity of clauses. If any provision or provisions of these Terms of Use are held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force.

9Privacy and Consent to the Processing of Personal Data

By using the UNIVER VIDEO service, you agree to the collection, use, storage and sharing of your personal data as described in our Privacy Policy. This data is used for the purposes of registration, authentication, billing of subscriptions, communication of relevant information about the service and compliance with legal obligations.

UNIVER VIDEO may share your data with contracted third parties, exclusively to enable the provision of the service, including payment processors and technology providers, always observing the applicable data protection laws, such as the General Data Protection Law (Law No. 13.709/2018) and the European Union General Data Protection Regulation (GDPR).

You have the right to access, correct, delete or restrict the use of your personal data, as well as to revoke your consent at any time, as provided for in the applicable laws. To exercise these rights or to obtain more information about our privacy practices, please see our Privacy Policy available on our website.